Shipping policy

Deliveries

All delivery charges are included in the final shopping basket and are dependent on the products selected for purchase. This charge is based on delivery to mainland UK, excluding the Scottish Highlands & the Islands where additional shipping charges will apply. Please note that not all products will incur an additional delivery charge to the Scottish Highlands & the Islands – this is based on the costs from the manufacturer, distributor or courier providing shipping on our behalf. If your delivery address is in the Scottish Highlands and Islands, a member of our helpline team will contact you prior to processing your order should an additional delivery charge apply. Alternatively, please contact us on 01135189616 While we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules. All of our delivery charges are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Crane-off or tail-lift facilities may be available on certain orders at an additional cost. Please note that any order received after midday on a Friday (along with any order received over a weekend) will be processed on a Monday. All of our estimated delivery times are therefore based on a 5-day working week so please bear this in mind when ordering. HG Roofing supplies utilises national carriers and national pallet distribution networks as well as manufacturer’s own transport.